Make sure to process returns and refunds quickly and professionally. Returns and refunds are tracked as part of Google’s Trust Metric analysis. This analysis is designed to ensure retailers meet Google’s quality standards in order to remain in the Shopping Actions program.
How do I issue refunds?
When you issue a refund on Shopify, Ueblo syncs the refund to Google, and then Google disperses the refund.
There’s quite a few ways to issue refunds. You can issue a full refund for an entire order, or partial refunds for specific line items of an order. You can issue multiple partial refunds until you’ve reached the total available to refund — the original amount of the order. If you enter a reason for the refund, that will also be synced to Google. In some circumstances, you can cancel an entire order or specific line items from an order, which will also issue refunds. See “When can I cancel an order? [->]” For more info about cancellations.
How do I handle returns?
Refunds and returns are treated separately. When you issue a refund on Shopify, you have the option to restock the items. If you’re tracking inventory for the items and are accepting a return with the refund, then keep “restock items” checked and Ueblo will tell Google that the line items were returned.
When can I cancel an order?
For a Ueblo Order, you can cancel an order only if the items have not been fulfilled.
You can cancel an entire order, or specific line items. You can also choose how much you want to refund, and Ueblo will sync that to Google as well.
If you partially refund the customer while canceling the order, then you can return to the order later and issue additional partial refunds.
What happens when I delete an order?
When you delete an order that was imported via Ueblo, it will no longer be tracked. It will remain on Google in the state that it was before deletion on Shopify, and you’ll have to manually manage the order on Google.
You should only be able to delete orders that are marked as “archived” or “cancelled.”
